Frequently Asked Questions


If you have a question that isn’t answered here, please get in touch via email or you can Tweet us here

Scanalytix is an automated monthly report that takes a feed from your Google Analytics account and presents the most relevant information in a clear and simple ease-to-read format.

Information is easy to understand, and perfect for monthly reports on your website for reference or presentations.

At this time, you can only signup to produce a monthly report for one domain name per user account. That means that for other domain names you have to create a separate user account using an alternative email address.

This is on our immediate product roadmap and as soon as we have the functionality built to allow multiple domains against a single user, we will email you to let you know

Of course! You will receive an email containing a regular receipt with a full VAT invoice attached. You can also download the invoices for previous orders and subscription renewals via the MY ACCOUNT page

To Cancel your Subscription, go to My Account and click on Subscriptions.

From there, click View next to the Subscription you wish to Cancel, and then Cancel from the next page.

You don’t need to add anything to your website to use Scanalytix, it makes use of existing Google Analytics data.

However, you DO need to have Google Analytics installed on your website. If you’re not sure if this is the case, ask your website team or supplier. Alternatively, give Cyber a call and they can help you out.

The report will be generated automatically and sent to you by email to the email address registered in your account. Your new reports are delivered to your inbox before you get to work on the 1st of each month

The last 12 reports are always available in My Accounts – Downloads.

No! You can cancel your subscription at any time.

However, the value of your Google Analytics data is measuring the impact of changes on your site over time.

Understanding and interpreting Google Analytics data is not always easy. The amount of data is huge, but retrieving what you need and presenting it beautifully requires work.

Scanalytix makes your information easy to understand, and perfect for monthly reports on your website performance for reference or presentations.

Payment is processed each month by our payment gateway provider Stripe.

Payments will appear on your bank or card statement as “Scanalytix”.

Yes, the price includes VAT at the current UK rate of 20%. This is shown on your receipt and full VAT detail provided in the PDF invoice will receive via email.

Yes, you must have Google Analytics installed on your website, and access to the account, to use our service.

If you’re not sure if this is the case, ask your website team or supplier. Alternatively, give Cyber a call

and they can help you out.

No, Scanalytix is a ‘passive’ service, tat merely analyses your website traffic, and presents it in a clear, easy to understand format.

No changes to your website need to be made, although when you understand your traffic better, you may want to start making changes to improve the experience for your visitors!

Sure. Once your account is created, and your subscription is active, simply update the email address on the account to where you want the report to be sent.